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Support

It can be frustrating and time consuming trying to resolve voice and data related outages or issues when relying on multiple service providers. Finger pointing and coordination between vendors and carriers is a far too common result when trying to escalate critical problems.

BITS offer the ideal support for community banks. We provide a single point of contact for all your voice and data communication support, including circuits, hardware, and connectivity. Having a single point of contact prevents any confusion of who to call when experiencing a problem. BITS owns any voice/data/Internet/hardware/circuit communications related problem related to our services until it's resolved. The buck stops here - period.

BITS offers world class support by providing our customers with qualified and trusted engineers that can solve the majority of issues on a first call basis. Our support engineers are more than qualified technicians as they understand community banking related issues better than any other "telco-support" out there.

We support your network so you can support your customers. By using BITS managed network service, you are free to focus on managing your business, rather than managing your technology.

To ensure seamless operations, BITS provides 24x7x365 customer support with the ability to immediately respond to any WAN network related events. BITS will assure your voice and data network is constantly fully optimized and is performing at maximum efficiency. With managed services experience from hundreds of branches and thousands of phones, BITS provides peace of mind - all the time.

Better staffing efficiency - Eliminate concerns about employee turnover, vacations, and sick days. Complete your network projects faster and at a lower cost by contacting the BITS help desk. Simply put, BITS is able to provide the high level / high touch support that community banks simply can not afford on their own.

Ongoing Network Support Includes:

• BITS follows industry standards for best practices on how to maintain and operate our network. Issues are detected and addressed before they become customer problems.
• BITS assures voice & data network stability and performance by maintaining and upgrading all critical hardware and software network related components on a frequent basis.
• BITS regularly performs proactive failover testing to assure network redundancy which includes quality reporting to our customers once the test is completed.

BITS Help Desk Performance

Moves & Changes - First Call Resolution	92%
BITS Support customer approval rating	97%
BITS Core Network uptime	99.999%